Covid 19 Policy

Here at Burn How, we have been working hard to ensure you a safe, enjoyable stay.

We are happy to offer you the same warm welcome with some new procedures and changes in place for the well-being of our guests and team.

All our Team are fully trained to work in accordance with current health and safety guidance as are our trusted suppliers.

The following information will explain the extra steps that we have in place for reopening on the 31st July 2020.

Before you travel

Please check with current guidelines that you’re fully well

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-households-with-possible-coronavirus-covid-19-infection

If you or close contacts have experienced any symptoms of coronavirus within the past 7 days, please call us before you travel.

If your area has been affected by a local lockdown since booking, please let us know.

We will be more than happy to rearrange your stay with us in the event of illness or local lockdowns.

When you arrive

We will be here to welcome you! Staff will be wearing protective equipment in accordance with guidelines, but we have the same smiles underneath.

We kindly ask that only one member of the party enters the main reception area to check-in. If you feel more comfortable to have a contactless check-in, please contact us and this can be arranged.

Masks for guests are recommended in public areas

Signs outside will help you follow the procedures and social distancing

A one-way system will operate inside Burn How, where we have no need for lifts or corridors …and lots of lovely garden space

Plastic screening will protect you and us at reception

Please pay contactless (card payments preferred)

We will place hand sanitizers for you around the public areas

Your room

Cleanliness remains at the high standard our Team prides itself on.

You may notice some extra furnishing like cushions have been removed so we can ensure all areas are cleaned to the right standard between guests.

We have also removed paper information from the rooms. Please ask at reception for any information you may require.

To limit the risk, your room will not be serviced during stays of under three nights.

Fresh towels and top-up condiments and toiletries will be provided on request. If you stay over 3 nights, bed linen and towels can be replenished on request.

During your stay, we recommend keeping your room well ventilated by opening windows. Please leave windows open on departure.

We will be adhering to Housekeeping Standards Checklist, before and after your stay using protocols and cleaning best practice

Your Restaurant Experience

Head Chef Jane is delighted to welcome you back to the Garden Room Restaurant!

Tables will be placed adhere to social distancing.

We are bringing back our breakfast box so that you can choose breakfast in your room if you wish.

Breakfast in the restaurant still runs from 8 to 10 30 –still delicious even though we have no buffet – please book a time slot each day.

Dinner with us

We reopen with our new Dinner menu, slimmed down but still offering delicious local foods from trusted suppliers.

Please book in advance
We are currently limiting the restaurant exclusively to guests staying with us. We can seat families or “bubbles” together at the same table.

The Bar

If you require anything from the bar, just call reception with your order. We will let you know when your drinks are ready for collection to take back to your room or to our outside seating areas. If you are dining, we will serve all drinks at your table.

Gym and leisure facilities

Whilst our mini gym is closed, please enjoy our beautiful gardens and ask us for local walking and cycling routes.

Above All, Enjoy Your Stay!

Michael and the Team at Burn How.